Terms and Conditions for Healthy Solutions at Home Auto Delivery Program

Welcome to the Healthy Solutions at Home Program!

We are very pleased that you are interested in becoming a new client, or perhaps you are already a client and want to review the terms of membership. Read about the rules for membership below:

  • The terms and conditions represented here relate to Healthy Solutions at Home Auto Delivery Program and Phone Program Services only.
  • All persons who want to be members must register as users on this website, which includes providing your email address as a User ID and creating a password.
  • The terms and conditions for our Auto Delivery and the actual discounts offered may change from time to time. You should review carefully all communications you receive from Healthy Solutions at Home and connect to this link periodically to keep updated.

PHASE 1

Phase 1 of the Healthy Solutions at Home Program provides a focus on weight loss with the goal of following the Healthy Solutions Diet.

Phase 1 Auto-Delivery Program

Phase 1 Auto Delivery is designed to make sure you always have enough HMR foods to follow the diet and never run out. Because it is important that you receive adequate nutrition on the diet, participation in Phase 1 Auto Delivery is a requirement for participation in the weekly group phone coaching sessions. When you participate in Phase 1 Auto Delivery, you will be billed for and receive automatic shipments of HMR foods every two weeks until you cancel. The Auto Delivery program has the following benefits and requirements.

As a Phase 1 Auto-Delivery client, you will receive all of the following:
  • As an Auto-Delivery client, you are required to purchase the minimum prescription for participation in the program which includes the minimum number of meal replacement products (21 shakes and 14 entrees) per week to use the diet as instructed. Your cost will vary with the number of additional products purchased within an order or if product prices change.
  • Automatic delivery of your Healthy Solutions Phase 1 reorder every two weeks
  • 10% discount on:
    • Each future Phase 1 Auto Delivery reorder.
    • Any additional food shipped along with a scheduled Phase 1 Auto Delivery order.
    • Any orders placed between your scheduled Phase 1 Auto Delivery orders (free shipping on such orders only applies if the order is for $225 or more shipped within the contiguous U.S.)
  • Free ground shipping on all regularly-scheduled Phase 1 Auto Delivery reorders that meet the minimum prescription and are shipped within the contiguous U.S.
  • Step-by-step weight-loss materials with first order.
  • Program Specialists are also available at 877-467-5161 Monday-Friday 9:00 am to 6:00 pm ET to assist you with diet-related questions you may have during your participation in the Healthy Solutions at Home Program. (Our Program Specialists are not medical professionals and are not practicing as dietitians. Please consult your physician for medical advice while on the program.)

You authorize us to bill you through a valid credit card and will provide us with all necessary credit card information.
  • We will store your credit card information in a secure way and automatically bill your credit card as each order is processed.
  • HMR will not share this information with any third party unless it is compelled to do so by applicable law.
  • Please review our Privacy Policy for information on how we maintain your privacy.
  • You must keep your credit card and other registration information up-to-date. You can do this by going to the "My Account" link on this website, and you can make changes to your Healthy Solutions at Home reorder there, as well. If your credit card declines after a reasonable number of attempts, you will be dropped from the Auto Delivery Program.
  • You are required to provide an active, up-to-date email address for communication about your Auto Delivery orders. If your email address changes, update your profile in the My Account section of this website.
  • We take steps to keep your personal information secure. However, you must let us know right away if you feel that there has been any unauthorized use of your credit card, registration, or order information, or if there is any other reason you are concerned about use of your credit card or personally identifiable information.

Order Change or Order Cancellation Procedure:

  • You may change your Phase 1 Auto Delivery re-order and still be a Healthy Solutions at Home Client as long as you continue to meet the minimum order requirement. If you make changes to your food order, your Auto-Delivery charges may change.
  • Members may change future Healthy Solutions at Home reorders of weight-loss foods or cancel membership at any time. We cannot change or cancel orders after processing is complete.
  • You may change your shipping and delivery schedule for future Healthy Solutions at Home reorders up to two times in the My Account section of this website. If you make an initial change to your delivery schedule, you must receive this order before making a second change to your delivery schedule.
  • By completing your registration for membership in Healthy Solutions at Home, you agree to these terms and conditions. If you have any questions about the terms and conditions, or have any concerns about your credit card or other personally identifiable information, call us for further assistance.

PHASE 2

Phase 2 of the Healthy Solutions at Home Program focuses on continuing to practice healthy lifestyle skills to either maintain your weight loss or continue to lose weight gradually.

Phase 2 Auto-Delivery Program

Your Phase 2 plan includes strategic use of HMR weight-loss foods to help structure your diet and manage your calories. Phase 2 Auto Delivery is designed to provide you enough HMR foods to meet your individual weight management goals. When you participate in Phase 2 auto delivery, you will be billed for and receive automatic shipments of HMR foods every month (instead of every two weeks as in Phase 1) until you cancel. The Phase 2 Auto Delivery Program has the following benefits

  • Automatic delivery of a standing monthly order of products that you choose.
  • Free shipping on your regularly-scheduled monthly Phase 2 auto-delivery order within the contiguous U.S. For orders placed between your scheduled Phase 2 Auto Delivery orders, free shipping only applied if $225 or more is ordered and shipped within the contiguous U.S.
  • 10% discount on regular monthly orders of $100 or more.

For Phase 2 Auto Delivery

You authorize us to bill you through a valid credit card and will provide us with all necessary credit card information.
  • We will store your credit card information in a secure way and automatically bill your credit card as each order is processed.
  • HMR will not share this information with any third party unless it is compelled to do so by applicable law.
  • Please review our Privacy Policy for information on how we maintain your privacy.
  • You must keep your credit card and other registration information up-to-date. If your credit card declines after a reasonable number of attempts, you will be dropped from the Auto Delivery Program. You can call us to speak to a Program Specialist who can assist in keeping your billing information up-to-date.
  • You may change your Phase 2 Auto Delivery re-order at any time and still be eligible for the various Phase 2 Auto Delivery benefits outlined above as long as you continue to have a monthly standing order. Depending on the changes made, your monthly Auto Delivery charge may change.
  • You are required to provide an active, up-to-date email address for communication about your auto delivery orders. If your email address changes, contact a Program Specialist who will update your auto delivery records.

Order Change or Order Cancellation Procedure: Clients may change future Phase 2 Auto Delivery re-orders of weight-loss foods or cancel membership at any time by contacting one of our Program Specialists at 877-467-5161 Monday-Friday 9:00 am to 6:00 pm ET. Calls must be made no later than 3 business days prior to your scheduled next order ship date for changes or cancellations to occur before the next order is billed and shipped to you. We cannot change or cancel orders after processing is complete.

Program specialists are available Monday-Friday 9:00 am to 6:00 pm ET to assist with diet-related questions you during your participation in the Healthy Solutions at Home Program. (Our Program Specialists are not medical professionals and are not practicing as dietitians. Please consult your physician for medical advice while on the program.)

By joining the Auto Delivery program of Healthy Solutions at Home, you agree to these terms and conditions. If you have any questions about the terms and conditions of the Auto Delivery program, or have any concerns about your credit card or other personally identifiable information, call a Program Specialist at 877-467-5161 for further assistance.

SERVICE FEES

Service fees, if applicable, are charged for those clients who choose to enter a group phone coaching program. These fees cover the cost of the coaching, materials, and telephone access to the coaching sessions. Clients in a Phase 1 Program with Group Phone Coaching are required to be enrolled in the Auto-Delivery program to ensure that proper administration of the diet is achieved. Clients in Phase 2 may continue coaching programs with or without enrollment in Auto Delivery. Although use of HMR meal replacements is expected, you are not required to sign up for automatic delivery of HMR meal replacements or purchase a minimum amount of HMR meal replacements in order to participate in the Phase 2 weekly coaching calls.

  • Clients may choose to pay fees monthly or at a discounted rate if you pay for three months at a time. Please discuss the current fee schedule with your Program Specialist.
  • Your credit card will be charged automatically each subsequent month or three-month period as long as you are participating in a group coaching session, unless otherwise notified, until you cancel.
  • Fees are charged to your credit card on the day of your first phone coaching session. An email receipt will be e-mailed when the card is charged on the initial charge, but no subsequent reminders or receipts will be provided
  • You authorize us to bill you through a valid credit card and will provide us with all necessary credit card information.
  • We will store your credit card information in a secure way and automatically bill your credit card as each fee is processed, until you cancel.
  • You are required to provide an active, up-to-date email address for communication about phone coaching program. If your email address changes, contact a Program Specialist who will update your records.
  • HMR will not share this information with any third party unless it is compelled to do so by applicable law.
  • Please review our Privacy Policy for information on how we maintain your privacy.

You must keep your credit card and other registration information up-to-date. If your credit card declines after a reasonable number of attempts, you will be dropped from the coaching sessions. However, you will continue to be enrolled in Auto Delivery unless you contact us to cancel your recurring order. You can call us to speak to a Program Specialist who can assist in keeping your billing information up-to-date. Program Specialists are available Monday-Friday 9:00 am to 6:00 pm ET at 877-467-5161.

At the present time, there are no applicable service fees.

Cancellation/Missed Sessions/Drops

  • Clients are allowed to cancel their coaching sessions at any time. However, service fees are non- refundable.
  • If you miss 3 sessions in a row, we will assume that you are no longer a participant and you will be dropped from the coaching sessions. However, auto delivery of your foods will continue to be shipped to you unless you contact us to cancel your recurring order. There will be no refund for unused service fees. An email will be sent to you to confirm that you have been dropped from the coaching sessions.
  • There will be no refunds for any missed coaching sessions.

Fees are different for the different phases of the program. For clients that move between Phase 1 and Phase 2 programs during a payment cycle, pro-rated adjustments will be applied to service fees before service fees for the new phase are incurred.

There are no service fees for clients who choose to conduct their program on a self-directed basis. Additional fee reductions may be made available to clients through their participation through an Employer or Health System-sponsored program. Contact your program sponsor for eligibility. Participants seeking additional discounts through Employer or Health System-sponsored programs will be required to obtain the necessary information to provide to HMR to establish eligibility. Additional terms and conditions may apply. HMR reserves the right to discontinue Participants from the Healthy Solutions at Home Program due to lack of attendance or non-compliance with other material aspects of the Healthy Solutions at Home Program (as determined in HMR’s sole discretion).

The policy reflects the terms and conditions of the Auto-Delivery and Service Fee aspects of the Program.

Money-Back Guarantee

We want you to be happy. If you're not completely satisfied with anything you purchased from this site, we will gladly offer you a full refund. No questions asked! Simply send back what you don't like within 60 days. (Shipping costs are nonrefundable.)

HMR Health Coaches

Weekly group classes are by phone with trained HMR Health Coaches. HMR Health Coaches are not medical professionals, nor are they practicing as dieticians. Auto delivery is required for free coaching.


This policy may be updated periodically. It is the responsibility of the participant to check this periodically for updates. Last updated 06-23-16

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